How do I receive my membership rewards?
Once you have purchased your membership, you will be granted immediate access to purchase any product on our store. We will then prepare your welcome pack attached with your discount, free shipping and raffle codes.
How do I pay?
If you are purchasing from our store you can pay by Card, Paypal or Bank Transfer (for faster shipping)
Please choose if you would like the Bronze, Silver, Gold or Platinum membership. Once chosen, our payment provider ‘Stripe’ will securely take your first payment for the current month, and then every 1 month after that on a rolling subscription basis.
Can I cancel my membership?
Memberships can be cancelled at any time during your membership. If your membership is cancelled, we will be unable to refund you for the month you are in, however you won’t be charged again. This rule applies for all 4 membership tiers.
*please note, you will have to give 24 hours notice before your cancellation and you cannot sign up just to use the membership benefits and then cancel immediately.
Do you offer returns?
We offer returns within 14 days for a exchange or credit note only.
Unfortunately, we only offer refunds if we make a mistake on your order. We recommend doing prior research before purchasing the item.
How fast and how much is your shipping?
We aim to ship all orders within 3-5 days however this is not always possible as stock is limited.
Once we have dispatched your order, you will receive a tracking code.
When do you upload new products?
We pride ourselves on releasing 1-5 items per week, including random restocks of sold out items. We upload all items at random times to allow everybody a fair chance of purchasing the item.
What is the raffle?
Every Month we will hold a member’s only raffle where you have the chance to win an item for free. This is already included your membership with no add on or payment needed.
Bronze membership – 1 raffle entry a month
Silver Membership – 2 raffle entries a month
Gold Membership – 3 raffle entries a month.
Platinum Membership – 5 raffle entries a month.
(This will be how many times your name will be entered in 1 draw, e.g. if on a 12 month membership your name will be added 5 times in 1 draw)